Frequently Asked Questions
Where does the Daily Sightseeing Tour(Double-Decker & Historical Trolley Tour) start?
: Our Sightseeing tours start at The Historic Bourse Building, 111 S. Independence Mall East(on 5th St between Market and Chestnut Sts.
Is smoking or drinking allowed aboard your vehicles?
: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Charter groups may transport unopened alcoholic beverage containers for use at their destination.
Are your vehicles handicapped accessible?
: Yes. We have vehicles with accessibility. Advanced notice required and subject to availability.
What effect do high fuel costs have on customers of Philadelphia Sightseeing Tours?
: Due to the volatile nature of the gas industry, a fuel surcharge may be applied at the discretion of Philadelphia Sightseeing Tours from time to time. Your understanding in this matter is greatly appreciated.
What forms of payment do Philadelphia Sightseeing Tours accept?
: On our website we accept Visa, MasterCard, and Amex. Our Visitor Kiosks at the Bourse Building and Independence Visitor Center accept cash, traveler’s checks, Visa, MasterCard, AMEX, and Discover Card. Our uniformed street sales associates accept cash, traveler’s checks, Visa, MasterCard, and AMEX.
PHILADELPHIA SIGHTSEEING TOURS:
Where do the open top buses stop on your Hop-On Hop-Off tours?
: Please see our map
for all the stops throughout the Downtown Philadelphia area.
Do your open-top tours operate in the rain?
: Yes, our OPEN TOP buses run rain or shine. We offer complimentary disposable ponchos on rainy days to help keep you dry and you always have the option to travel on the covered buses if available.
When do I get my tickets and/or confirmation from an online purchase?
: An order confirmation will be e-mailed to you within two hours of completing your purchase. Simply print this out, bring it with you on your day of travel, and follow the printed instructions for redeeming your ticket(s) at our office.
What should I do if I don’t receive my confirmation e-mail after making an online purchase?
: Please send an e-mail to with your name, date of purchase, correct e-mail address, and your Shopping Cart ID so that we can re-send your confirmation.
What do I do with my confirmation e-mail from an online purchase?
: Please print out and bring this confirmation e-mail with you on the date of your tour. You must exchange this e-mail for your ticket(s).
Where do I pick up my sightseeing tickets that I purchased online?
: You should pick up your tickets at one of our PHILADELPHIA SIGHTSEEING TOURS office, located at The Bourse 111 south Independence mall east, between Chestnut & Market Street , near 5th and MARKET STREET.
Are tour tickets purchased from this website refundable?
: Tickets purchased online for most of our tours are non-refundable, but many can be used up to one year from date of purchase. Please note the terms and conditions listed at the bottom of a tour description for specific details regarding a particular tour.
Do you offer a student discount?
: Regrettably we do not offer discounted student tickets to individuals. However, school groups should contact our group sales department.
Do you offer an AAA discount on your website?
: No. Customers wishing to Show and Save with their AAA card must do so at one of our ticket offices. The discount will be applied to the standard offline price for the tour.
Where can I buy tickets in Philadelphia?
: While we strongly encourage you to buy tickets in advance on our website, you can also purchase tickets at our convenient ticket office: PHILADELPHIA SIGHTSEEING TOURS office, located at The Bourse 111 south Independence mall east, between Chestnut & Market Street , near 5th and MARKET STREET.
CHARTER & TOUR:
What is the difference between ‘Charter Services’ and ‘Tour Services’?
: Charter Services should be used if you only needed a bus or trolley to complete your travel plans. The Tour Services section of this website allows you to make all of your group’s arrangements; hotel reservations, tours, etc., browse a list of sample group tours, or purchase individual seats on a scheduled tour.
What is a charter and how much do they cost?
: A charter is a temporary lease of our vehicle and driver. When a group wants to take a trip somewhere they will reserve a bus, trolley or van for the trip that they have planned. This is a charter. Charter prices depend on the mileage, destination, days of charter service, and bus(s), trolley(s), van(s) usage. We invite you to submit a free quote request with no obligation. Chartering is generally a very economical mode of group travel.
Where do you have authority to travel?
: We have the authority to travel across the entire United States and Canada.
What kind of vehicles is available for charter?
: We operate a modern, clean, and meticulously maintained state-of-the-art fleet. London-Style Double-Decker Buses, Minibuses, Open top Double-Deckers, Trolleys, Transit Buses and Vans are available.
When submitting a charter quote request you be able to choose from a list of the vehicles generally available in the area you selected.
Who drives your vehicles?
: We take tremendous pride in our professional drivers. They are specifically trained to drive the vehicle you have chartered and must complete medical reviews, background checks, driving record checks, training and testing, drug and alcohol testing and safety meetings.
How far ahead should I make arrangements?
: It is never too soon to organize your charter. There are some times during the year when we are extremely busy, so book early! The weekends are usually the busiest with weddings; football games, holiday shopping, etc. so don’t hesitate to book a year in advance.
Where can I load my bus?
: We can load your group anywhere that our vehicle can fit. Some residential streets are narrow, so please take that into consideration when planning your pick-up location. If you want to use a public parking lot, please call the manager of the establishment and get permission from them.
How can I place advertisements on your buses?
: We allow third party advertisements on certain vehicles in select locations. More information is available from the professional services link at the bottom of our website.